FAQ

Shopping and Payment

How do I place an order?

Select your item and available options, add it to your cart, and proceed to checkout. Check your delivery address and total before submitting payment.

Which payment methods are available?

Please refer to the payment options displayed at checkout.

Where do I enter a discount code?

Enter the code in the checkout discount field and confirm that the adjustment appears before paying. Each promotion may have its own conditions.

What is the shipping charge?

The standard shipping charge is $5.99 USD per order, unless a different rate or promotion is shown at checkout.

Preparation and Delivery

How long does order preparation take?

Preparation generally takes up to 3 business days after payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day.

When should my package arrive?

Standard transit usually takes 10–20 business days after dispatch. Some international orders may take up to 30 business days from payment confirmation. Customs checks or carrier disruptions can cause additional delays.

When will I receive tracking information?

Tracking details are normally provided within 1–2 business days after initial processing is completed.

Why is tracking not showing movement?

Initial updates often appear within 24–48 hours, although some carrier systems require 48–72 hours. Contact us if there have been no updates for more than 7 calendar days.

Can products arrive separately?

Yes. An order may be dispatched in multiple parcels, with separate tracking information where applicable.

Changes and After-Sales Assistance

Can I change my order?

Email us within 12 hours of purchase. Changes depend on the order’s preparation status.

Can I return an item because I changed my mind?

We do not ordinarily accept change-of-mind returns or exchanges. Mandatory consumer rights remain unaffected.

What if my item arrives damaged, defective, or incorrect?

Please report the issue within 7 calendar days of delivery, including your order details and supporting photographs where possible.

When will an approved refund appear?

Allow 7–12 business days after refund approval. Your bank or payment provider determines the exact posting time.

Customer Service

Company: Taiyuan Yingze District Ruopei Network Technology Co., Ltd.
Email: service@cerqavia.com
Phone: 0351-2359299
Address: Room 201, Unit 1, Building 7, Yangguang Community, No. 19 South Inner Ring Street, Yingze Subdistrict, Yingze District, Taiyuan, Shanxi, China