Terms of Purchase

Taiyuan Yingze District Ruopei Network Technology Co., Ltd.

The seller for purchases at cerqavia.com is Taiyuan Yingze District Ruopei Network Technology Co., Ltd., trading as Cerqavia.

Placing an Order

You must be at least 18 years old, have legal capacity to purchase, and be authorised to use the payment method supplied.

Review the item, options, quantity, delivery details, and total before paying. An order acknowledgement confirms receipt; acceptance occurs when we send a dispatch confirmation, unless an earlier message expressly confirms acceptance.

Prices and Availability

The checkout total shows the charges collected by the store. Currency conversion fees may be imposed separately by your payment provider.

If stock is unavailable, payment cannot be verified, or a material pricing error occurs, we will contact you. Unfulfilled cancelled items will be refunded. We will not substitute products or charge a higher corrected price without agreement.

Delivery and Order Changes

Preparation generally takes up to 3 business days. Transit usually takes 10–20 business days after dispatch; some orders may take up to 30 business days from payment confirmation.

Request changes within 12 hours of purchase. Fulfilment status determines whether changes remain possible.

After-Sales Terms

Report damaged, defective, or incorrect goods within 7 calendar days of delivery. Approved refunds generally appear within 7–12 business days.

Our Shipping and Return Policies provide further details. Mandatory consumer rights remain unaffected.

Seller Information

Brand: Cerqavia
Legal Company Name: Taiyuan Yingze District Ruopei Network Technology Co., Ltd.
Website: cerqavia.com
Email: service@cerqavia.com
Phone: 0351-2359299
Registered Address: Room 201, Unit 1, Building 7, Yangguang Community, No. 19 South Inner Ring Street, Yingze Subdistrict, Yingze District, Taiyuan, Shanxi, China